Salon Policies

 

Booking Fee

We have introduced a Booking Fee to minimise clients not showing up or cancelling appointments at short notice. This enables more of our clients to have an appointment & increases our client capacity which has been lessened to ensure social distancing.

Your Booking Fee will be lost & retained by the salon should you choose to cancel or move your appointment with less than 48 hours’ notice. If you move or cancel your appointment with more than 48hours notice your booking fee will be held on your account for when you next book your appointment.

When booking or re-booking an appointment we require an xxx booking fee. This booking fee is NON REFUNDABLE. Your booking fee will not be refunded should you choose to cancel your appointment but held on your account for your next appointment.

Cancellation Policy

Please understand that when you fail to arrive for your appointment or cancel without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Prior to each appointment, careful time and preparation is often needed by our team, in order to deliver the best possible service. For this reason, we respectfully ask that if you are unable to attend your appointment, or need to reschedule, please be kind enough to let us know 48 hours beforehand.

If you fail to give the required notice you will lose your booking fee.

Colour Policy

All clients are required to have an AAT (allergy alert test) at least 48 hours prior to certain beauty treatments and all hair colouring services at Avant Garde Salons. While we appreciate this may be an inconvenience, it is important we follow the correct safety procedures for your safety and peace of mind of both clients & staff.

Reactions to tinting & colouring products can be serious. There are strict guidelines from manufacturers, insurers, industry bodies around using hair colour.

Read more here.

Covid Safety

Although masks are no longer mandatory we understand many people may still be feeling a little apprehensive about visiting the salon. Please get in touch with us and we can help facilitate any needs you may have. If you have any concerns or would prefer to be sat away from other clients, this can be arranged. We would also like to advise clients that the wearing of face masks is now based on personal preference. Our Stylists and Therapists will happily wear a face covering during your appointment if you prefer, simply let us know.

Complaints Procedure

We strive to deliver a top-quality service to all our clients every time they visit. If you have not been fully satisfied with the service you have received then please get in touch. We treat all complaints seriously and will strive for a positive outcome.

Please note that a complaint does not automatically result in a full refund. We will always try again to achieve your desired look.

For any queries you may have regarding this please do not hesitate to call us on 01905 617 406 (St Martins, Worcester), 01905 758 880 (Warndon Villages, Worcester), or 01432 357 588 (Church Street, Hereford), where a member of our management team will be happy to answer any questions you may have.

Refunds

Need time frame for complaints/re-do's and procedures for refunds on both services and online retail.